General Terms and Conditions for Duplico

These are the general terms and conditions (hereinafter: "General Terms and Conditions") of Duplico with registered office at and registered in the K.B.O under number. (Hereinafter: "Duplico").

Article 1 - Scope

These General Terms and Conditions apply to every offer, every quotation and every agreement concluded with respect to products and/or services offered by us.
These General Terms and Conditions apply to the exclusion of the customer's general conditions.

Article 2 - Quotations

Our quotations are purely indicative and non-binding and lapse if they are not accepted by the customer within 30 calendar days. Quotations only become legally valid as an agreement when signed by the customer and by us. We also reserve the right to refuse certain assignments without giving reasons.

Article 3 - Price and payment

The price for our goods/services is the one stated in the quotation.
All our invoices are payable within 14 days of receipt, unless the quotation specifies a different due date. If we request an advance payment, we will only start our activities after receiving the advance.
For any delay in payment, the customer is, from the invoice due date and by operation of law and without prior notice of default, liable for a late-payment interest of 1% per started month, with each started month counting as a full month, without prejudice to any damages and costs. In addition, by operation of law and without prior notice of default, a lump-sum compensation of 10% of the invoice amount with a minimum of 250 euros is due as a penalty clause, without prior notice of default and in addition to the principal, the late-payment interest, collection, reminder and prosecution costs and expenses due to loss of time and judicial or legal costs. This penalty clause does not affect the obligation to pay the agreed late-payment interest.
Disputes must be notified to us by registered letter within five working days after the invoice is sent, failing which they will be inadmissible.

Article 4 - Duration and termination of the agreement

Our agreements may be entered into as described in our quotations. The agreement may at any time be terminated by us unilaterally and without judicial intervention if the customer is in a state of bankruptcy or judicial reorganization, or if the customer fails to pay invoices.

Article 5 - Intellectual property rights

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other right holders.
Intellectual property rights are understood to include patent, copyright, trademark, design rights and/or other (intellectual property) rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable.
It is forbidden to use and/or make changes to the intellectual property rights as described in this article. For example, the customer may not copy or reproduce our drawings, photos, names, texts, logos, color combinations, etc. without our prior and explicit written permission.

Article 6 - Confidentiality and Privacy

We are the controller of your personal data and process them in accordance with the General Data Protection Regulation;
For more information about the processing of personal data, we refer to our Privacy & Cookie Policy.

Article 7 - Liability

We are not liable except in cases of intent or gross negligence. Moreover, we are not liable for any direct or indirect damage (such as consequential damage, lost profit, lost savings or damage due to business interruption) for which we have not expressly stipulated our liability in these terms. Our liability will in all cases be limited to the amount of the price agreed for that order (excl. VAT).
We make every effort to provide access to the website 24 hours a day, 7 days a week. Given the technical characteristics of the internet and IT resources, and the need to carry out periodic maintenance, updates or upgrades, we cannot, however, guarantee uninterrupted access and service. In the event of a normally acceptable interruption or disruption of access or service, we will do everything possible to remedy this within the shortest possible time. Such normally acceptable interruptions or disruptions are inherent to service via the internet and cannot be considered shortcomings.

Article 8 - Force majeure

In case of force majeure we are not obliged to fulfill our obligations. In that case we may either suspend our obligations for the duration of the force majeure, or definitively terminate the agreement.
Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. This includes, but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business disruptions, power outages, failures in a (telecommunications) network or connection or used communication systems and/or the website being unavailable at any time, non-delivery or late delivery by suppliers or other third parties engaged, ...

Article 9 - Invalidity and completeness

These General Terms and Conditions constitute the entire agreement between the customer and us with respect to the subject matter contained herein.
If one or more provisions of these General Terms and Conditions should at any time be wholly or partially illegal, void or unenforceable for any reason, then this clause shall be deemed severable from these General Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.

Article 10 - Jurisdiction and applicable law

Belgian law applies to all disputes related to or arising from our offers and/or agreements. In case of disputes or contestation, only the courts of the judicial district of our registered office have jurisdiction.